What Happens If My Item Arrives Damaged Or Not What I Expected?
If Your Item Arrives Damaged, Faulty Or Not As Expected Please Send Us An Email At Helpdesk@shopfirst.co.uk As Soon As Possible And We Will Arrange For A Pre-Paid Return Label To Have The Items Sent Back For An Exchange Or Refund.
How Do I Track My Order?
Tracking Is Sent Via Email Around 5PM If Your Order Was Placed Before 4PM. If Your Order Was Placed After 4PM Or During The Weekend Your Email Will Arrive The Next Working Day When Your Item Has Been Dispatched. Please Check Spam Folders If You Can Not Locate It.
Do You Offer Secure Checkout?
We Do Not Store Or Have Access To Any Payment Information. All Transactions Are Safe & Secure And We Have 3D Secure As An Added Layer Of Security. We Have Various Ways To Checkout Including Klarna, Pay Pal Or By Credit Or Debit Card.
How Do I Cancel My Order?
Please Email Us At Helpdesk@shopfirst.co.uk Or Via Whats App At 03450176764 Quoting Your Order Number And If It Has Not Been Dispatched We Will Cancel The Order. Orders Which Have Been Dispatched Can Be Refused And Once They Arrive Back A Full Refund Will Be Given.